Fourteen days, no questions.
The shape of our refund window, the steps to ask for one, and how fast we promise to respond.
The 14-day window
Every Streamamber purchase — subscription, Founders Edition, Designer Pack, marketplace item — comes with a 14-day full refund window from the date of payment. This is the same promise written in Terms §5.
Within the window: full refund, no questions. After the window: case by case — we'd rather refund a borderline case than leave you angry, but we can't guarantee it.
How to request a refund
The fastest path is the in-app form: Settings → Billing → Request a refund. It opens a pre-filled support ticket so the team has the purchase details on the first reply.
If you'd rather email, reply to your receipt email — that lands in the same queue.
What happens next
- Acknowledgement — same business day, usually within a few hours.
- Decision — within 3 business days from the request, with a one-line reason if we can't grant it.
- Refund — once approved, money is returned via Stripe to the original payment method. Banks typically take 5–10 business days to display the credit.
What we can't refund
A few categories sit outside the window because the value's already been delivered or held:
- Marketplace items where the creator's license terms (linked on the listing) override the 14-day default.
- Subscription periods that have already been used past 14 days — cancel any time stops the next charge instead.
Cancel vs refund
Two different things, often confused: Cancel stops the next charge on a subscription — you keep access until the current period ends. Refund returns money already paid. Use the right one for the outcome you want; if in doubt, ask in your refund request and we'll do the right thing.
Questions
If anything here is unclear, open a support ticket and we'll answer in plain language. This page is short on purpose — we'd rather you ask than guess.